résumé

Experience

JAN ‘09 – Present

Principal

MDuBeau simplified communications

Information architecture, branding, and identity consulting for agencies, businesses and not-for-profit organizations. Clients include The Milken Institute, The Sidney Hillman Foundation, Cognizant Technology Solutions, ITT, The Space Frontiers Foundation, Infinia Group, Prophet, The New York Academy of Art, The Netherlands Chamber of Commerce in the U.S., and The Rockland Conservatory of Music.

MAR ‘15 – MAY ‘23

Manager, UX Director

Ernst & Young – EY Design Studio New York, NY

Led user experience design, visual design, content strategy, and user research teams for clients such as Citi, Common Securitization Solutions, Freddie Mac, Global Atlantic, Morgan Stanley, and the States of Oklahoma and Tennessee.

Developed the design studio’s content strategy and plain-language writing capabilities enabling content-rich design projects resulting in over $24M in revenue over 4 years.

Created proposals, resource plans, and RFP responses, and managed client relationships.

Worked closely with front- and back-end developers, data scientists, industry analysts and product managers to create effective, accessible, user-friendly experiences.

AUG ‘13 – MAR ‘15

UX Manager

EMC New York, NY

Led user experience, visual design and content strategy teams on large scale web site and web application design and development projects for global clients such as JPMorgan Chase, TDAmeritrade, Mars, American Express, and Booz Allen Hamilton.

Oversaw the creation and execution of user research protocols, enterprise taxonomies,

UX and content strategies, prototypes, usability tests, and product requirements.

SEP ‘11 – JUL ‘13

Strategy Director

Siegel + Gale New York, NY

Led teams of information architects, experience designers, content strategists and writers in the design of web sites and web enabled applications for clients such as Rotary International, Merrill Lynch/Bank of America, and the U.S. General Services Administration.

Responsibilities included client relationship management, resource management, proposal and budget development.

Senior Associate, Interactive

Lippincott New York, NY

Lead Information Architect developing web design and content strategies, information architecture, site concept maps, wireframes, and visual designs for financial, health, infrastructure, and manufacturing companies worldwide.

Clients included Amerigroup, Chevron, Citibank, Comcast, Doosan, Johnson Controls, LG, Marsh, Mashreq Bank, Providence Health Systems, Samsung, Sprint, UMW, USG, and Vale.

Group Director, Simpliﬁcation

Siegel + Gale New York, NY

Provided principal oversight and direction to multi-disciplinary teams that simplified communications, applications, information management processes, and brand architecture for government, financial services, insurance, retail and manufacturing organizations around the world. Created and helped oversee usability testing.

Client projects included a communications blueprint for AIG’s property/casualty insurance offerings, document systems for Allstate, Student loan billing and communication for Citibank, tax forms for the District of Columbia Department of Taxation, new investor disclosure rules for the S.E.C., and clarified communications for Gartner, Genworth, Morgan Stanley, United Healthcare, Pﬁzer, TIAA and USAA.

Director of Information Architecture

BusinessEdge Solutions New York, NY

Member of the original user-experience team founded to provide content strategy, information architecture and interface design capability for a software development and integration firm later puchased by EMC. Clients included AIU, Morgan Stanley, Brown Brothers Harriman, CIT, MetLife Financial Services, and ICG Commerce.

Senior Designer

Siegel + Gale New York, NY

Principal designer on multi-disciplinary teams within the simplified communications group. Clients included ADP, AMP, AT&T, Discover, Caterpillar, Morgan Stanley, U.S. Centers for Medicare and Medicaid Services, and the Internal Revenue Service.

education

MFA, Graphic Design with honors

Rhode Island School of Design Providence, RI

BA, English

University of Rochester Rochester, NY

Lectured on information design, simplified communications, and use of color in dynamic documents at symposia sponsored by the Center for Health Literacy, Xerox, GE, International Institute for Information Design, and the Internal Revenue Service.

Created and conducted training in human-centered design, plain language writing, and taxonomy development for both client and colleague audiences.

speaking engagements

technical skills

Successfully presented work and conducted workshops with audiences ranging from c-suite executives, to a round table of industry experts, to a theater full of hundreds of employees.

Well versed in principles of design thinking methodologies, agile product development, plain-language writing, data visualization, and typography.

Proficient with Adobe Creative suite, Microsoft Office (Teams, PowerPoint, Excel, Word), Miro, and Mural. Familiar with Figma, Sketch, and a variety of diagraming and data visualization applications.