capabilites
Expertise and leadership in multiple disciplines
Protocols and guides
Interviews and ethnographic studies
Workshops
Personas and journeys
Feature decompositon
User research
Site maps
Screen flows
Wireframes
Navigation schemes
Collateral system framework
Information architecture
Content assessments
Migration strategies
Taxonomies and tagging
Writing style guides
Governance strategies
Content strategy
Service design
Lean prototyping
Agile development support
Design standards
Experience design
Language assessments
Writing style guides
Typography and layout
Training
Plain language writing
Diagrams, charts, graphs
Tabular displays
Dashboards
Data visualization
Roadmaps and backlogs
Feature prioritization
User stories
Agile design sprints
