I apply human-centered design methods to the simplification of complex services, concepts, content, and experiences—improving outcomes for compliance-driven organizations and their constituents.

Mortgage-backed securitization monitor for CSS

Process management and monitoring

Regulatory compliance tools

Forms and notifications

Goal-based services

Plain English writing and formatting  handbook

Automated help

Simplification standards

detail of eligibility and enrollment tool

Eligibility and enrollment case study

On-line transactions